About the Role:
We're seeking a Business Analyst to support our internal tool for managing user access and profile configurations across multiple systems and services. This role focuses on maintaining data integrity, ensuring compliance, and optimizing user onboarding/offboarding processes within a high-volume, multi-stakeholder environment.
Key Responsibilities:
* Create, update, and deactivate user profiles and access configurations within the request management platform.
* Implement profile updates following internal reorganizations and structural changes.
* Ensure business profile alignment with internal policies and compliance frameworks.
* Maintain critical repositories, including shared directories, application catalogs, email inboxes, and functional access points.
* Act as a liaison between IT and business stakeholders, gathering and clarifying requirements for system changes.
* Participate in troubleshooting, quality control, and improvement initiatives across the access management process.
Requirements:
* Advanced Excel skills (including VLOOKUP and data reconciliation techniques).
* Experience with ServiceNow (as an advanced user or functional administrator).
* Strong understanding of information security and access control best practices.
* Fluency in French (spoken and written) – essential for stakeholder communication and documentation.
* Excellent communication skills and ability to coordinate across diverse teams.
* Strong problem-solving skills, attention to detail, and commitment to high-quality standards.
* Comfortable working autonomously and managing time efficiently in a remote-friendly setup (Teams, shared tools, etc.).
Nice to Have:
* Familiarity with Active Directory structures and permissions.
* Understanding of legal implications around shared directories and data governance.
* Experience working in Agile environments.