Join us at BNP Paribas Cardif, the Insurer for a Changing World.At BNP Paribas Cardif, we are pioneers shaping the future of the insurance industry. As the global leader in the insurance market, with a significant presence in savings and protection insurance across more than 30 countries worldwide, we are committed to innovation and excellence.At our European Service Center – Cardif Support, located in Porto and Lisbon, Portugal, we host a vibrant hub of over 600 multicultural professionals speaking more than 11 languages.Our goal is to deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with industry best practices.Become our new Team Leader SRC based in Porto We have created an Extended Warranty Management international team in Porto to extend the operation of our client, ICARE, to the European market. ICARE is a leader in the French market for automobile warranty and aims to bring this experience to Europe through our platform. Today, German and Italian are our main markets, but we have already started operations in Spain, Portugal, and Czech Republic. Our main activities include managing dealer warranty, extended warranty, and maintenance contracts by handling authorization requests or contract management requests for multiple products depending on the country and partner, all from the same platform and location.Your Future Mission in the EWM Team Your Key Responsibilities Will BeTeam managementValidation of a large amount of claimsMaintain contact with team support in FranceContact via phone all required departmentsContact via email all required departmentsEnsure compliance with established standards of quality, security and control operations and risk management as defined in working proceduresGuarantee a healthy team spiritDemonstrate a professional response to stressContribute to the implementation of projectsGuarantee continuity and stability of the teamPropose improvements to working methods and help implement these improvementsBe a source of proposals and suggestions to improve daily workReady to Make an Impact? Here's What We're Looking ForExperience in managing a teamAbility to provide clear explanations on claim decisions to repairers and customersGood knowledge of IT tools and applications used by the team in line with job requirementsOrganizational and time‐management skillsExcellent communication and leadership skillsDecision‐making skillsGood written and oral communication skillsStrive continuously for customer satisfactionAim to deliver very high quality resultsFluent in French and EnglishWhat's in It for YouGenerous perks: meal, child, and monthly flexible benefit allowances as part of our comprehensive benefits packageComprehensive coverage: health insurance applicable to your spouse and descendants as well as life insuranceFlexibility redefined: hybrid working model for a perfect balance of commitment and personal flexibilityEndless and tailored professional growth: continuous development opportunities on both local and global scalesVibrant work environment: modern amenities, language courses, and diverse company eventsCulture of care: a multicultural environment that prioritizes employee wellbeing and professional growthDiversity and Inclusion Are Important to Us BNP Paribas Cardif is an equal‐opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in while keeping in line with the image of our clients.#J-18808-Ljbffr