Job Title
Technical Support Engineer
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to clients on-site, resolving hardware, software, and network issues.
Key Responsibilities:
* Install, configure, and maintain computer systems and related equipment.
* Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
* Train and educate clients on how to use new technologies and software.
* Maintain a positive and professional attitude while interacting with clients.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Minimum 3 years of experience in technical support, preferably in an onsite environment.
* Strong understanding of computer hardware, software, and networking concepts.
* Excellent communication and interpersonal skills to build rapport with clients.
Technical Skills:
* Microsoft Client OS (Win 10, 11)
* Active Directory & its services, DHCP, DNS
* Print and File share services
* Hardware Break-fix
* Patch Management