Overview
Cash Collector Trainee - Italian Speaker (m/f/d) role at Siemens. Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our goal is to optimize processes and provide services driven by expertise in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate a successful and sustainable transformation. In our GBS Western Europe and Africa Hub we are more than 1400 people from 57 nationalities across 14 countries. Our Opportunity-to-Cash business line provides transactional and digital services – from lead generation to the collection of incoming payments, including Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and more.
Are you ready to be part of the change? Come join us
Your mission
Support contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others; support the team with customer/account queries to ensure sales ledger balances are clean on customer accounts (reminder and complaint); support the team with successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all Customers; notify Markets of uncollectable debt risks and mitigate where possible; respond to incoming collection concerns from the customer and internal stakeholders; cooperate with AR, Sales, Credit Management, and other units; consistently improve processes and maximize cash flow for the assigned portfolios; investigate unidentified payments if requested; follow up on sales orders that are blocked; manage credit limits; participate in KPI trends, root cause analysis of mistakes/errors and problem solving; ensure global and end-to-end compliance for activities performed in the team; execute identified business and internal controls of collections processes; focus on customer service and clear communication to resolve problems on customer accounts.
Qualifications
- Degree/Experience in Accounting, Finance, Economics or similar and/or relevant work experience in Opportunity to Cash
- Proficiency in Italian – minimum C2 level (able to communicate freely with customers and sales managers)
- Strong computer skills, including SAP and Microsoft Office applications
- Ability to work under pressure in a changing environment
- Continuous learning attitude
- Able to propose and implement improvements in procedures
- Strong problem solving and analytical skills
- Strong customer-focused attitude with a commitment to quality and customer service
- Good communication skills and ability to work as a team member
What You Can Expect From Us
A 12-month internship with allowance on a hybrid and flexible working model designed to enhance work-life balance while supporting studies. The opportunity to do 16 hours a year of volunteer work, plus the chance to join sports groups. Health insurance and access to an on-site medical center. Access to online learning platforms, discounts with partners, and a shuttle bus for commuting to facilities.
Recognition and Diversity
Siemens is committed to creating a diverse environment and is an equal opportunity employer. We encourage applications from a diverse talent pool.
#J-18808-Ljbffr