BenefitsMy MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. MissionThe Bellman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience. What will you have to do?Greet and assist guests: Provide a warm and professional service upon arrival and departure, ensuring guests feel welcomed and comfortable. Handle and store luggage: Safely manage guests' luggage in an organized manner, ensuring their belongings are always in good condition. Maintain cleanliness and organization: Ensure the hotel entrance and lobby remain clean, organized, and welcoming, creating a positive first impression. Provide information: Offer guests detailed information about hotel services, available transportation, and local attractions, always with a proactive attitude. Communicate with the front desk: Maintain constant communication, staying informed about arrivals, departures, and any special guest requests, including VIP arrivals. Respond promptly to any guest request or complaint, ensuring quick, efficient, and professional resolution. What are we looking for?Education: Training in hospitality or tourism. Languages: Portuguese. Knowledge of a second language is a plus. Specific Knowledge: Knowledge of hotel operations, service-oriented attitude, customer service techniques, access control and evacuation procedures and communication skills. Experience: Minimum of 1 year of experience in a similar position. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. Diversity and inclusion among our employees are essential for our success as a global company.#J-18808-Ljbffr