Build Your Career in E-Commerce Customer Experience — in Lisbon!Do you enjoy helping customers, solving problems, and creating smooth online shopping experiences? Join us as anE-Commerce Customer Specialistand support customers throughout their online shopping journey while ensuring high-quality service and satisfaction.Role OverviewAs anE-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction.Key ResponsibilitiesCustomer Support:Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns.Order Assistance:Support customers throughout the purchasing journey, including order placement, order tracking, and post-purchase support.Issue Resolution:Identify and resolve customer issues efficiently while ensuring a positive customer experience.Product Guidance:Provide clear and helpful information about products, availability, and promotions.Case Management:Escalate complex cases when necessary while ensuring timely follow-up and resolution.Customer Satisfaction:Deliver professional and empathetic service that builds trust and strengthens brand loyalty.Process Compliance:Follow company procedures and service guidelines to ensure consistent and high-quality support.QualificationsLanguage Skills:Proficiency in Czech (C1/C2) and English (B2)Experience:0-1 year of experience in content moderation or a related analytical roleSkills:Strong communication, analytical mindset, and client-support abilityEligibility:EU citizenship or valid Portuguese residencyWhy Join Us?Performance Bonuses:Your results matter — and they're rewardedTransportation Allowance:We support your daily commute so getting to work is easierMeal Allowance:Daily meal support to keep you energizedFixed Shifts:Enjoy a stable schedule that helps you plan your life with clarityOnsite in Lisbon:Work in one of Europe's most vibrant capitals, in a collaborative environment where you can grow your skills fastIf you're looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.#J-18808-Ljbffr