Start Your Journey as an Advisor — Assist Customers Worldwide Step into a collaborative and fast-paced environment where your digital abilities and problem-solving mindset truly matter. If you enjoy helping others, communicating clearly in writing, and working with online platforms, this role could be an excellent opportunity for you. All customer interactions are handled via chat, email and phone support involved.Role Overview As a Customer Advisor, you will help deliver seamless and positive online shopping experiences. Through professional and friendly written communication, you'll guide customers, resolve concerns, and contribute to maintaining a reliable and efficient platform. This role is ideal for individuals who value structured processes, focus on customer satisfaction, and want to grow in a tech-driven setting.Key ResponsibilitiesDeliver accurate, empathetic, and professional support through chat and email channels onlyApply internal guidelines (SOPs) to resolve inquiries efficiently or **escalate when necessary**Achieve established performance targets, including quality benchmarks and SLA goalsStay updated on product enhancements, system changes, and best practices through ongoing learningMaintain a customer-first approach by providing clear, actionable solutionsShare feedback and improvement ideas to optimize workflows and enhance the overall customer journeyRequirementsLanguage Skills: Fluent in Dutch (C1/C2 level) and English (C1 level)Eligibility: EU citizenship or valid Portuguese residency cardExperience: Minimum 1 year of experience in Customer SupportSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS fieldWhy join usCompetitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveHybrid Work: Balance the best of in-office collaboration and remote flexibilityReady to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!#J-18808-Ljbffr