Company DescriptionThe property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont's signature brand markers, complemented by touches that celebrate the property's local culture – positioning the hotel at the heart of the local community and destination.Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.Job DescriptionAs a Spa Therapist, you are a true ambassador of the Victoria experience :With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.Reporting to the Spa Manager, key responsibilities and essential functions include, but are not limited to:
Consistently offer professional, welcoming, and engaging servicePerform spa treatments according to established standards, with special attention to technical precision and guest communication for specific physical or cosmetic concernsAdapt music, voice tone, lighting, privacy, and safety to each guest's needsAdvise clients on the spa's treatment programsPrepare treatment rooms according to standards and ensure necessary stock is in placeRecommend follow-up treatments and products after each appointment and guide guests in their choicesPromote and sell spa productsMaintain impeccable hygiene and cleanliness in all treatment areasParticipate in daily briefings and follow up on guest requestsComplete daily treatment reports and log special guest requests in the communication bookBe fully knowledgeable about all treatments and products offered at the spaComplete daily checklists for treatment zonesAttend departmental meetings and actively contributePromote the spa's services and imageAssist other spa departments when therapy activity is lowApply and uphold both technical and emotional LQA standardsCommit to service quality, discretion, and complete honestyMaintain a professional attitude, smile, and remain calm at all timesComply with ergonomic, health & safety, hygiene, and sanitation regulationsRespect departmental and company policies, procedures, and service standardsPerform any other duties as assigned QualificationsMinimum 1 year of experience in a similar roleFluent in Portuguese and EnglishKnowledge of a third language is an assetCertified diploma in massage therapy and aestheticsExcellent personal presentationStrong sense of hospitality and sales abilityComposed under pressure (handles guest complaints and emergencies)Organized and detail-orientedSkilled in various massage and beauty treatment techniquesComputer literacy is a plus (booking systems,