Operations Customer Expert Irish English Market | Lisbon, Portugal
Ready to elevate your career with one of the UKs most innovative digital banks? Join a fast-paced, tech-driven team in sunny Lisbon and make a real impact by delivering exceptional customer support to Irish English-speaking clients. This is more than just a jobits a chance to grow professionally, embrace new challenges, and enjoy life in one of Europes most vibrant cities
About the Role
As an Operations Customer Expert, youll be the go-to person for customers reaching out via phone, email, and chat. Your goal? Solve problems swiftly and empathetically, support fraud investigations, and handle disputes and complaints with the utmost professionalism and care.
What Youll Do
* Provide top-notch support to customers, aiming for first-contact resolution across all channels.
* Manage complex cases from start to finish, building trust and representing the brand with pride.
* Play a key role in fraud investigations, chargebacks, and complaint resolutionsaccurately and fairly.
* Identify vulnerable customers and ensure they get the help they need by escalating when appropriate.
* Share your insights and feedback with your team to drive continuous improvements.
* Stay adaptable and responsive in a dynamic, evolving environment.
What Were Looking For
* Minimum 12 months experience in the Irish job market or supporting Irish English-speaking customers in banking or payment-related support.
* Solid experience handling complaints, fraud, and disputes (Mastercard/Visa knowledge is a big plus).
* Excellent English communication skills with a deep understanding of Irish culture (C1 level minimum).
* A proactive, empathetic approach to customer service combined with strong problem-solving skills.
Training & Onboarding
* 12 full days of paid, comprehensive training including product knowledge, software tools, customer interaction skills, and real-world practice.
* Successful completion leads to a formal employment contract your new career starts here
Working Conditions & Perks
* Location: Onsite in a modern Lisbon office, in the heart of the vibrant Parque das Nações district.
* Hours: 40 hours/week with flexible rotating shifts to cover 24/7 customer needs.
* Contract: 12 months initial term, with excellent potential for permanent employment after 2 years.
* Benefits:
Private health and dental insurance starting immediately after contract signature
Generous meal allowance via prepaid card
Holiday and Christmas bonuses paid monthly to boost your earnings
22 vacation days annually, plus Portuguese public holidays
Comprehensive relocation and accommodation support included
Why Lisbon?
Imagine working where the sun shines most days of the year, with access to stunning beaches, rich history, vibrant culture, and a relaxed Mediterranean lifestyle. Lisbon offers an unbeatable mix of professional growth and life enjoyment your perfect work-life balance.
Ready to bring your Irish market experience to an international stage and thrive in Lisbon?
Apply now and start your exciting journey with us