Experis is recruiting for a leading telecommunications provider in Switzerland, known for its premium services, cutting-edge technology, and strong international culture.We are currently looking for a German- and English-speaking Team Leader to join the Customer Retention Department - a key area responsible for maintaining and strengthening customer loyalty.Main Responsibilities:Lead and support a team of retention agents, providing coaching, feedback, and performance evaluations.Monitor KPIs and ensure that individual and team goals are achieved.Handle escalated calls or complex customer cases when needed.Collaborate closely with management and training teams to improve retention strategies.Create a positive and motivating team environment focused on performance and customer excellence.Participate in regular workshops (held approximately every 6 weeks in Porto).
Requirements:Native or near-native fluency in German, and strong English skills (both spoken and written).
At least 2 years of experience as a Team Leader in a call center environment.Previous experience in the telecommunications sector is a strong plus.Excellent communication, leadership, and motivational skills.Strong analytical mindset and ability to drive performance.Availability to work Monday to Friday, in a remote position (with occasional on-site workshops in Porto).
If you are a natural leader with a passion for motivating teams and delivering customer excellence, we'd love to hear from you!