IT Infrastructure Specialist
We are seeking a motivated and detail-oriented IT specialist to join our team in the hospitality industry. The successful candidate will assist in maintaining the hotel's technology infrastructure, supporting IT-related operations, and ensuring smooth and efficient IT processes.
Job Description:
* System Support & Maintenance: Assist with the management, configuration, and troubleshooting of all hotel IT systems and applications, including the property management system (PMS), point of sale (POS) systems, reservation systems, and others.
* Network Administration: Support the setup and maintenance of the hotel's network infrastructure, including local area networks (LAN), wireless networks (Wi-Fi), and internet services for guests and staff.
* Hardware & Software Support: Provide technical support for hardware devices (computers, printers, servers, mobile phones, etc.) and ensure software is up-to-date and functioning correctly. Troubleshoot and resolve issues.
* User Support & Training: Deliver technical support to hotel staff on IT-related issues, providing guidance on the use of systems, software, and devices. Conduct training sessions when necessary.
* Data Backup & Security: Assist with regular data backups and ensure that the hotel's data is stored securely. Support IT security practices to protect the integrity of the hotel's network and sensitive information.
* Documentation & Reporting: Maintain accurate records of IT systems, assets, and support tickets. Assist in generating regular reports on IT activities, performance, and incidents.
Our ideal candidate should possess the following skills and qualifications:
* Basic understanding of networking, hardware, and software systems;
* Familiarity with hospitality-specific software such as PMS, POS, or booking systems is a plus;
* Knowledge of Microsoft Office Suite/365 and basic troubleshooting skills;
* Ability to work effectively in a team-oriented environment;
* Strong troubleshooting abilities and attention to detail;
* Ability to prioritize and manage multiple tasks efficiently;
* Proactive attitude and eager to learn;
* Customer-focused with an ability to handle pressure and work in a fast-paced environment;
* Possion for technology and innovation;
* Positive, can-do attitude with the ability to solve problems effectively;
* Availability for full-time position with occasional on-call requirements;
* May require weekend or evening hours based on business needs.
Additional desirable skills include knowledge of cybersecurity best practices, familiarity with hotel management solutions (PMS, POS, CRM), and basic understanding of cloud computing and server management.
The ideal candidate should hold a degree or diploma in Information Technology, Computer Science, or a related field and have 1-3 years previous experience in the function.
Excellent communication skills in Portuguese and English (written and spoken) are essential for this role.