P Role Overview p We are looking for an experienced ServiceNow Tech Lead to join our team and drive the technical design, development, and governance of ServiceNow solutions in enterprise environments.
This role requires strong technical expertise, leadership capabilities, and the ability to ensure high-quality delivery while maintaining platform best practices.
/pp Experience Required /pulli4–5+ years of hands-on experience with ServiceNow in enterprise environments /lili Proven experience leading technical teams and ensuring development standards /lili Experience in complex enterprise integrations and automation processes /li /ulp Key Technical Skills /pp1.
Advanced Development UI/UX /pulli Strong expertise in JavaScript (GlideSystem, GlideRecord, GlideAggregate) /lili Pro-code development using Script Includes (object-oriented approach) /lili Advanced Service Portal development (AngularJS mandatory) /lili Experience with Server Scripts, HTML, CSS /lili Development of complex business logic using: /lili Business Rules /lili Scheduled Jobs /lili UI Actions /lili Performance optimization focus /li /ulp2.
Integrations Process Automation /pulli Experience with REST and SOAP integrations /lili Integration architecture using IntegrationHubOAuth 2.0 /lili API Keys /lili Custom Spokes /lili Advanced usage of Flow DesignerError handling /lili Subflows /lili Complex logic implementation /lili Data transformation and migration using Transform Maps with scripting /li /ulp3.
Governance, Administration Security /pulli CMDB governance (IRE rules, reconciliation, data quality) /lili SDLC management: /lili Update Sets /lili Application Repository /lili Multi-instance deployments /lili Advanced security implementation (Scripted ACLs) /lili Upgrade management: /lili Skipped Records analysis /lili Remediation planning /li /ulp4.
Technical Leadership Quality Assurance /pulli Definition and enforcement of development standards and best practices /lili Code review and quality assurance for internal and third-party developments /lili L3 troubleshooting and issue resolution: /lili Script Debugger /lili SQL Logs /lili Transaction analysis /li /ulp Certifications Mandatory: /pulli ServiceNow Certified System Administrator (CSA) /lili ServiceNow Certified Application Developer (CAD) /li /ulp Nice to Have: /pulli ServiceNow Certified Implementation Specialist (CIS – ITSM / ITOM) /li /ulp Language Requirements /pp Mandatory: /pulli Portuguese – C1 /lili English – C1 /li /ulp Nice to Have: /pulli Spanish – B2 /li /ulp What We#39;re Looking For /pulli Strong problem-solving mindset /lili Ownership and accountability /lili Team leadership and mentoring capabilities /lili Ability to work in enterprise-scale environments /lili Focus on scalability, governance, and quality delivery /li /ul /p