We're looking for the special, unique and amazing YOU!We're looking for the special, unique, and amazing YOU!
?@ KCS IT, we seek those who stand out, those who always strive to be better and fight for it .
We value individuals who share our core principles:Dedication? EnergyIntegrity & TransparencyFlexibility? Trust & HonestyHard Work & ProactivityTeamworkAt KCS IT, we champion equality and embrace diversity .
We foster a safe, inclusive environment where opportunities are equal for all!? We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.All applications with relevant skills are welcome!We are looking for an Amazing: Business analyst SalesforceSeniority: Middle levelType of position: HybridThe amazing you, will have:Proven experience as a Business Analyst working with Salesforce, ideally Service CloudHands-on experience with Live Chat, Chatbot integrations, or conversational platforms (e.g., Salesforce Live Agent, Einstein Bots, Intercom, Drift, etc.)
MANDATORY.Strong understanding of CRM workflows, case management, and customer support processesExcellent communication and stakeholder management skillsExperience writing clear user stories, acceptance criteria, and process documentationFamiliarity with Agile methodologies (Scrum/Kanban)Fluent in Portugues and English.Nice to Have:Salesforce certifications (e.g., Administrator, Business Analyst, Service Cloud Consultant)Experience with third-party chatbot platforms or NLP toolsExposure to customer experience (CX) or customer journey mappingBackground in customer service operations or digital transformationWhy should you become part of our family?You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long termInteresting Challenges Ahead: you can work for several clients from different sectors of activityFree training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential fasterInternational projects in Benelux: you can gain international experience in Benelux and balance a new way of living with workType of projects (depending on the project you might find one of this types of projects):In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for youFull Remote projects: If you want to work while you enjoy the comfort of your homeFull Onsite projects: if you prefere the company of your colleagues!Take care of your well-being: Enjoy our free nutrition, psicologist, general medicine appointments and our yoga and personal training days… all remote!Who are we?Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training.
Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market.
Since 2018 we have been elected one of the 10 major companies in the "Index of Excellence", an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.