Job Description:
We are seeking an experienced professional to take on a key role within our organization.
This position requires strong finance skills and experience in collections and invoice disputes.
Responsibilities include completing defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
The successful candidate will identify anomalies as they arise and use judgment based on rules and procedures to resolve them.
For complex issues, the representative may escalate to senior team members.
This position is critical in optimizing Customer Experience and Bad Debt while supporting strategic accounts.
Key Responsibilities:
* Identify and investigate discrepancies in cash receipts
* Resolve and process unapplied cash based on research and collaboration
* Communicate potential manual cash application upstream issues with the CFS Rep and BP specialist
* Understand insourced Global customer account specifics and nuances to resolve cash application issues
* Provide input on policy modifications/enhancements to increase auto match ratio and improve client journey
Required Skills and Qualifications:
* Background in Finance advantageous
* Experience with Excel mandatory
* Ability to read, write, and communicate in English in a business environment setting
* Ability to pay close attention to detail
* High degree of customer orientation
* Good problem-solving and analytical skills
* Keen to learn and approach subjects outside of comfort zone