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Client:
Eurofirms Group
Location:
Lisboa, Portugal
Job Category:
Other
Salary: $0-0/monthly
EU work permit required:
Yes
Job Views:
5
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
We are searching for a hardworking Operador de Call Center (M/F) - Porto to join our dynamic team at Eurofirms Group in Porto. Growing your career as a Full-Time Operador de Call Center (M/F) - Porto is a terrific opportunity to develop productive skills. If you are strong in presentation, leadership, and have the right experience for the job, then apply for the position of Operador de Call Center (M/F) - Porto at Eurofirms Group today
We're selecting Operador de Call Center (M/F) for a company in the services sector located in Porto. The selected person will carry out the following functions: If you speak several languages and are fluent in Finnish with a good knowledge of English, then you could be perfect for our bilingual roles As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and support some of the world's biggest and most well-known brands.
Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicators (KPI's);
- Clarify customer requirements, probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer;
- Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer;
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures;
- Maintain basic knowledge of client products and/or services;
- Prepare complete and accurate work including appropriately notating accounts as required;
- Participate in activities designed to improve customer satisfaction and business performance;
- Offer additional products and/or services;
- Track, document, and retrieve information in call tracking database;
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff;
- Six months of relevant experience (preferred);
- Courteous with strong customer service orientation;
- Strong computer navigation skills and PC knowledge;
- Ability to effectively communicate, both written and verbally;
- Dependable with strong attention to detail;
- Skilled in multitasking including the ability to be flexible and adapt to changes quickly;
- Tolerance for repetitive work in a fast-paced, high production work environment;
- Ability to work as a team member, as well as independently;
- Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner;
- Good interpersonal relationship skills.
Benefits of working as an Operador de Call Center (M/F) - Porto in Porto:
- Company offers great benefits;
- Opportunities to grow;
- Competitive salary;
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