Job Purpose
The Operations Director is responsible for maximising the efficiency of our business centres so we deliver fantastic customer service.
Our processes should be continually re-engineered to make them simpler for our customers and staff so we can add new centres quicker and more cost effectively.
This person will be a highly organised, creative problem solver who is commercial, continually thinks of the customer and successfully completes projects.Key ResponsibilitiesPartner ManagementLead NCO kick-off activities and support the operational integration of roll-ins.Oversee Performance Management throughout the full duration of the Management contract.Projects & Change InitiativesDrive special projects, including current cost-saving initiatives (e.G. FTE optimisation, cleaning and maintenance).
Support and lead additional transformation and change initiatives as required.Vendor & Contract ManagementManage vendor tenders and contracts not handled by Central Procurement.Support negotiations and ensure commercial effectiveness at local level.Business Process FacilitationAct as a local point of contact for business process issues, including billing, payments, collections, and related operational topics.Candidate Profile
Background & ExperienceMixed profile combining commercial experience (e.G. account management) with process and project management exposure.Minimum of 5 years' professional experience, ideally including a leadership or coordination role, even within a small team.No specific industry background required.Skills & CompetenciesStrong negotiation skills and solid business intuition.Financial awareness and comfort working with numbers.Pragmatic mindset with strong common sense and problem-solving ability.Highly self-organised, proactive, and able to manage multiple priorities.EducationUniversity degree in a business-related field (e.G. Business Administration, Economics, Management, Finance).
About The Company
IWG has been at the forefront of the flexible workspace revolution for more than 30 years.
We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day.
We have over 4,400 locations across over 120 countries allowing millions of people every day to have a great day at work.Our customers are start-ups, small and medium-sized enterprises, and large multinationals.
With unique business goals, people and aspirations.
They want workspaces and communities to match their needs.
We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.Join us at