Com mais de 7 anos de existência a nível nacional, contamos com mais de 200 colaboradores com o nosso ADN e posicionamo-nos no mercado com 3 ofertas de serviço:
Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
R&D (Estágios, POC, Laboratório Tecnológico);
Nearshore.
Na ADENTIS centramo-nos nas PESSOAS e é este o nosso salário emocional:
Equilíbrio entre a vida profissional e pessoal;
Flexibilidade na rotina organizacional;
Benefícios de saúde para colaboradores e familiares;
Eventos Team Building;
Protocolo com mais de 300 parceiros;
Formação contínua através de um centro profissional de formação e certificação;
Acompanhamento e feedback contínuo através de um plano personalizado;
Progressão de carreira através de avaliações objetivas e diretas.
Key Responsibilities
• Support Service Level and Performance Level Agreements (SLA / PLA) for Finartis products.
• Troubleshoot and resolve customer issues related to software functionality, user access, and
configuration.
• Document issues, troubleshooting steps, and resolutions in the customer support ticketing
system.
• Work with clients to understand their software integration requirements and tailor solutions to
meet those needs.
• Install, configure, and integrate software applications with client environments, including third party platforms.
• Provide post-integration support, troubleshooting issues, and assisting clients with system
optimizations.
Experience:
• Minimum of 3 to 5 years experience in a support or software integrator role, preferably within
the software or wealth management industry.
Skills:
• Needs to have excellent service-oriented and client-oriented set of mind and skills.
• He represents the company product and has to maintain the right influence in order to both manage client expectation and support client needs.
• Good problem solver, attention to detail, with ability to work under time pressure, being resilient and hard working.
• Financial knowledge on Wealth Management Business is a plus.
• Ability to learn quickly.
Technical Skills:
• Strong experience with Oracle databases, particularly in development and investigation tasks
involving SQL and PL/SQL.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.
• Proficient use of unit-level testing tools designed to test basic code assumptions as well as system-level testing tools.
• Previous experience in formal software development with a thorough understanding of software
design, testing, and debugging methodologies.
• Experience with version control systems, particularly SVN (Subversion).
Se queres fazer parte de uma empresa People First, junta-te a nós.
We walk with you!
REF: EBS.SWI