We are looking for a Cloud Engineer / Exchange and Voice Specialist for remote position from Portugal.Eligibility :
Candidate must currently reside in the EU.Portuguese Citizenship is mandatory.Candidate must be prepared to obtain EU Clearance after accepting the job offer.The contractor will provide Level 2 / 3 technical support, ensuring secure, available, and compliant delivery of cloud services to NATO and its Strategic Commands. Services will follow weekly sprints, with scope defined during planning meetings.Key Responsibilities :
Configure and manage Exchange Online settings, policies, mail flow rules, and mailbox provisioning.Optimize the performance and security of the email environment.Configure and manage Microsoft Teams voice services, including call routing and user settings.Monitor and optimize voice performance and troubleshoot Teams voice-related issues.Configure and integrate meeting room devices with Microsoft Teams, ensuring seamless functionality.Integrate Microsoft Teams with Call Manager systems for high availability and reliable connectivity.Manage VoIP and PSTN services within Teams, ensuring compliance with technical standards and resolving issues.Implement and manage email and voice security measures, including Advanced Threat Protection (ATP) policies.Conduct regular security assessments, vulnerability scans, and monitor for email and voice threats.Ensure compliance with organizational and regulatory requirements, managing retention policies and eDiscovery.Develop and maintain PowerShell scripts to automate administrative tasks for Exchange Online and Teams voice.Provide Level 2 / 3 user support and troubleshooting for email and voice services, ensuring a seamless user experience.Monitor system health and generate reports using Exchange Admin Center, Teams Admin Center, and other tools.Continuously improve email and voice services by staying updated with new Microsoft 365 features and best practices.Maintain disaster recovery plans and perform regular recovery drills for email and voice services.Work collaboratively with other IT teams on cross-functional projects and initiatives.Provide remote on-call support for urgent escalated issues for one week every four months.Required QualificationsAdvanced knowledge of Microsoft 365 services, specifically Teams Voice and Exchange Online.Expertise in VoIP, PSTN, and Call Manager integrations.Strong experience with security, compliance, and disaster recovery planning for email and voice environments.Proficiency in scripting with PowerShell for managing automation and operational workflows.Skilled in monitoring and reporting tools like Exchange Admin Center and Teams Admin Center.Experience working in IT environments with hybrid models (on-prem / cloud).Availability for occasional on-site collaboration at the Brussels location.Why Join Us?Employment :
Indefinite Contract from the start.Health Insurance :
Comprehensive coverage for your well-being.Remote work with occasional business trips to Belgium.Continuous Learning :
Access to a Udemy Business subscription with thousands of workshops and courses.Team Culture :
Collaborative and innovative work environment.If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!
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