We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions.
1. Change Management:
* Oversee the change management process, ensuring all changes are documented, reviewed, and approved before implementation.
* Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.
* Coordinate with various IT teams to schedule and implement changes with minimal disruption to services.
2.Risk Assessment:
* Conduct risk assessments for proposed changes and develop mitigation strategies.
* Ensure that all changes comply with ITIL best practices and organizational policies.
3.Documentation and Reporting:
* Maintain comprehensive documentation of all change requests, approvals, and outcomes.
* Prepare and present reports on change management activities, including metrics on success rates, failures, and improvements.
4.Stakeholder Management:
* Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact.
* Collaborate with project managers, IT teams, and business units to align change management processes with organizational goals.
5.Continuous Improvement:
* Continuously review and improve change management processes to enhance efficiency and effectiveness.
* Stay updated with the latest ITIL frameworks and industry best practices.
Language Skills
* Fluent in English
* Portuguese (Practice)
Technical skills:
* ITIL (Expert)
* SCRUM (Expert)
* Excel (Practice)
* Power BI (Practice)
* Service Now (Practice)