PThe Admissions Manager oversees the student admissions process, ensuring effective recruitment and enrollment strategies. /ppbr / /ppstrongKey Responsibilities /strong /ppbr / /ppstrong1. Regional Leadership Team Support /strong /pulliProvide day-to-day operational support to school-based Admissions teams and the Regional Contact Centre. /liliAct as dotted-line manager to Heads of Admissions and Admissions Coordinators, ensuring alignment with the ISP admissions strategy and best practices. /liliLead, manage and develop the Contact Centre team to maximise enquiry conversion and service quality. /liliFoster a collaborative, high-performance culture across the region, maintaining strong team morale and engagement. /li /ulpbr / /ppstrong2. Admissions Process Implementation /strong /pulliEnsure the consistent implementation of the ISP Admissions Process across all schools. /liliChampion the process by modelling best practice, reinforcing expectations and supporting teams in applying it with rigour. /liliIdentify opportunities for continuous improvement and propose small, sustainable enhancements that increase efficiency without disrupting team stability or motivation. /liliSupport teams with sales techniques, customer experience standards, follow-up strategies and professional development through training and coaching. /li /ulpbr / /ppstrong3. CRM Data Management /strong /pulliOversee regional CRM management (HubSpot), ensuring accurate and timely data entry across all schools and the Contact Centre. /liliWork closely with schools to ensure alignment and accuracy between HubSpot and each school’s MIS. /liliGuarantee the reliability of admissions data used for reporting on new enrolments, re-enrolment and retention. /li /ulpbr / /ppstrong4. Reporting, KPIs Analysis /strong /pulliLead the set-up, review and delivery of the bi-weekly regional KPI report. /liliProvide guidance to schools on interpreting performance data and identifying opportunities for improvement. /liliAnalyse admissions trends and provide actionable insights that support both performance and process evolution. /liliPresent key findings to the Regional Head of Admissions and other regional stakeholders. /li /ulpbr / /ppstrong5. Operational Excellence /strong /pulliWork closely with schools to move pipeline opportunities forward and secure conversions. /liliAct as the first point of support for operational admissions challenges across the region. /liliDemonstrate a proactive and solutions-oriented approach while maintaining a positive environment for all team members. /liliEnsure all admissions activities reflect ISP values and contribute positively to the family experience. /li /ulpbr / /ppbr / /ppbr / /ppstrongEssential Skills Experience /strong /pulliProven experience in school admissions, customer service, sales or a related field. /liliStrong sales acumen with the ability to influence, coach and support others. /liliHighly operational mindset with the ability to thrive in a fast-paced, multi-site environment. /liliStrong analytical skills, with experience working with CRMs (HubSpot desirable) and data reporting tools. /liliExcellent communication skills in English and Portuguese /liliAbility to build strong relationships across teams and seniority levels. /liliEnergy, enthusiasm and a proactive attitude. /li /ulpbr / /ppstrongPersonal Qualities /strong /pulliBelieves in the value of a structured admissions process and applies it consistently. /liliPassionate about continuous improvement, seeking small but meaningful changes that enhance performance. /liliAble to maintain and elevate team morale while introducing new ideas or improvements. /liliData-driven and detail-oriented. /liliHands-on, supportive and willing to “roll up sleeves” when needed. /liliHighly organised, efficient and able to manage multiple priorities. /liliValues collaboration, positivity and a strong service mindset. /li /ulpbr / /ppstrongISP Commitment to Safeguarding Principles /strong /ppbr / /ppISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. /ppbr / /ppstrongISP Commitment to Diversity, Equity, Inclusion, and Belonging /strong /ppbr / /ppISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply. /p