Mission:
Strives to ensure guest and employee satisfaction and achieve the operating budget.
Job Summary:
* Assist staff with expediting problem payments;
* Follow up with guest regarding satisfaction with guest-related issues;
* Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
* Process all payment types such as room charges, cash, checks, debit, or credit;
* Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
* Process all check-outs including resolving any late and disputed charges;
* Coordinate with Housekeeping to track readiness of rooms for check-in;
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
* Assist management in training, motivating, and coaching employees; serve as a role model.
Requirements:
* Customer service attitude;
* Excellent communication and organizational skills.
Education/Professional Experience:
* High School Degree or Degree in hotel management is a plus;
Language Skills:
* Good communication skills in Portuguese and English (mandatory).