Warranty Specialist – Focus Partner Master Data
We are recruiting for a Warranty Specialist – Focus Partner Master Data position in partnership with a leading German automotive company.
About Our Client
Our client is a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. They are committed to innovation, operational excellence, and shaping the future of mobility as part of a global group.
Their Global Business Services (GBS) unit is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
Job Responsibilities
* Handle highly sensitive data relating to individual customer warranty agreements and implement automation projects to improve efficiencies and streamline processes, saving time and resources for other critical tasks.
* Shape solutions and applications for our worldwide warranty and service support processes, contributing to the digitization of our processes.
* Ensure simple and efficient handling of our service processes towards our customers.
Key Tasks:
* Set up new after-sales partners and deactivate partner data in the existing database.
* Maintain partner warranty conditions (hourly rates).
* Manage user access and control user roles.
* Maintain and continuously develop partner master data.
* Prepare and analyze different data, e.g., partner master data.
* Create reports and develop recommended actions based on data analysis.
* Act as contact person for sales organization and business partners.
Requirements
* IT affinity and preferably experience in IT administration, cyber security, and user management.
* Ideally completed studies (university/university of applied sciences) with IT or alternatively business or sales background.
* Basic understanding of ERP systems (ideally SAP and AS400) and modern database systems, MS Office skills, especially in Excel.
* Fluent in oral and written English to present complex issues and a basic understanding in German.
* Independent, structured, and cooperative way of working, interest in intercultural collaboration.
What We Offer
* Working in a dynamic environment with vibrant team spirit.
* Career opportunities within the company.
* Home office policy of 2 days/week.
* Additional days off on Dec 24th and 31st.
* Birthday off.
* Referral Bonus.
* Life Insurance.
* Health Insurance, extended to family members.