Overview
We're looking for a Business Analyst to support a vital internal tool used for managing user access and profile configurations across multiple systems and services. This role focuses on maintaining data integrity, ensuring compliance, and optimizing user onboarding/offboarding processes within a high-volume, multi-stakeholder environment. You'll be a key player in driving operational excellence, helping teams navigate and adapt to organizational changes while safeguarding security best practices.
Responsibilities
* Create, update, and deactivate user profiles and access configurations within the request management platform.
* Implement profile updates following internal reorganizations and structural changes.
* Ensure business profile alignment with internal policies and compliance frameworks.
* Maintain critical repositories, including shared directories, application catalogs, email inboxes, and functional access points.
* Act as a liaison between IT and business stakeholders, gathering and clarifying requirements for system changes.
* Participate in troubleshooting, quality control, and improvement initiatives across the access management process.
Qualifications
* Advanced Excel skills (including VLOOKUP and data reconciliation techniques).
* Experience with ServiceNow (as an advanced user or functional administrator).
* Strong understanding of information security and access control best practices.
* Fluency in French (spoken and written) – essential for stakeholder communication and documentation.
* Excellent communication skills and the ability to coordinate across diverse teams.
* Strong problem-solving skills, attention to detail, and a commitment to high-quality standards.
* Comfortable working autonomously and managing time efficiently in a remote-friendly setup (Teams, shared tools, etc.).
Nice to Have
* Familiarity with Active Directory structures and permissions.
* Understanding of legal implications around shared directories and data governance.
* Experience working in Agile environments.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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