At ViGIE, we provide real-time monitoring systems that enable safer and intelligent healthcare facilities worldwide.Our technology is used daily in hospitals, clinics, laboratories, and pharmacies, where environmental conditions must be continuously monitored to protect medicines, vaccines, and critical assets.We combine IoT sensors, cloud platforms, and real-time monitoring to ensure that these environments remain compliant, safe, and under control.This is not theoretical work — it directly impacts real-world operations in healthcare.About the Role We're looking for a Systems Support Specialist to join our team.This role starts in technical support, working directly with customers, partners, and internal teams.But this is not a traditional helpdesk role. We are looking for someone who:Solves problems, not just ticketsQuestions repetitive workUses AI to automate and improve processesOver time, the goal is to reduce manual support work and build smarter systems that scale with the business.What You'll DoManage and resolve technical support requests (helpdesk, email, etc.)Troubleshoot issues across platforms, devices, and systems (software, hardware, IoT)Investigate problems and follow them through to resolutionWork across multiple systems and technologies dailyIdentify repetitive tasks and inefficiencies in workflowsUse AI tools to automate processes and reduce manual workContribute to building smarter support systems (e.g. AI-assisted helpdesk, automation workflows)Collaborate with Operations and Customer Success to improve service qualityWhat You Bring2+ years of experience in IT, technical support, or similarStrong problem-solving mindsetComfortable working across different systems and technologiesFluent in Portuguese and EnglishGenuine interest in using AI to improve and automate workProactive, autonomous, and accountableComfortable taking ownership and working without constant directionNice to HaveLinux command line basicsExposure to AWS (IoT Core, EC2)Basic networking knowledge (IP, DNS, DHCP, VLANs)Basic understanding of hardware troubleshooting and analog signalsWork on systems used in real healthcare environmentsContribute to the safety and reliability of critical operationsHigh ownership and autonomy from day oneOpportunity to implement AI-driven improvementsCollaborative, close-knit teamCompetitive salary, health insurance, and growth opportunities#J-18808-Ljbffr