Application Support
We are seeking a highly skilled Application Support professional to join our team in a support project.
About the Role
The successful candidate will be responsible for managing critical incidents, communicating with technical experts, and coordinating multi-stakeholders.
* Manage critical incidents: communication, diagnosis, correction, and coordination of technical cell experts.
* Contact with editorial support cells.
* Manage issues (recurring incidents with medium/long term action plan).
* Analyze, Manage, and Drive changes.
* Supervision, technological watch.
* Coordinate multi-stakeholders.
* Create the interface between technical experts and the Editor support whose privileged contact you are.
* Write the operating manuals: procedures, safeguards, and supervision.
Requirements
* Good level of English - minimum B2 (mandatory).
* Ability to keep up with a demanding and fast-paced environment.
* Willingness to learn and evolve.
Work Environment
We operate across three core areas:
* Decskill Talent: We believe that our people are key to our success.
* Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients.
* Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
* Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
We are an equal opportunities employer committed to diversity and inclusion.
What We Offer
* Full-time position.
* Mid-Senior level.
* Consulting and Engineering role.
* IT Services and IT Consulting industry.