Customer Support – German and English Speaker (M/F/D) (M/F)
Lisboa
Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for a Customer Support – German and English Speaker (m/f/d).
Your new role
* Manage order processing and customer support for the DACH region as a Medical Device Consultant
* Serve as a key liaison between the Customer Care Team, Sales, Key Account Management, and Process Specialists to ensure seamless communication and collaboration
* Oversee the complete order lifecycle—from entry through to final delivery to the customer
* Coordinate transportation logistics, monitor delivery schedules, and manage backorders
* Track shipments and handle damage or loss claims in collaboration with logistics partners
* Set up and maintain consignment stock locations, including inventory control, discrepancy resolution, and regular audits
* Manage stocking, supervision, and inventory of external consignment warehouses
* Maintain accurate customer data and communication records in the CRM system (SFCD)
* Support continuous process improvement initiatives, contribute to the development and updating of quality manuals (QM), and participate in cross-functional projects
* Potential for direct telephonic interaction with customers (B2B/B2H)
What you need to be successful
* Minimum 2+ years of experience in a customer service role
* Proven track record driving process improvement initiatives
* Must be legally eligible to work in EU and able to travel internationally
* German native/fluency or C2 minimum + English (read/write/B2)
* Experience working with Oracle (ERP), Power Bi, Salesforce (CRM system) preferable/advantageous
* Work closely with regional and global teams to optimise processes and improve systems
What the company can offer you
* Hybrid working model;
* Annual Bonus;
* Meal Allowance;
* Health Insurance;
* Enjoy stability and resources provided by a well-established, fast growing multinational company.