Elevate Your Career in Customer Support
We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you
Role Overview:
As a Customer Support Specialist, you'll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.
Key Responsibilities:
* Deliver prompt, high-quality support via phone, email, chat, and social platforms
* Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems
* Approach every interaction with empathy, professionalism, and a solutions-driven attitude
* Respond to inquiries with accuracy and urgency, always keeping the customer's needs in focus
* Build trust and rapport through thoughtful, clear communication
* Follow internal workflows and best practices while ensuring excellent service standards
* Share feedback to help improve support processes and elevate overall user experience
Requirements:
* Fluent in Italian (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Attractive Salary: Competitive compensation that values your skills
* Performance Bonus: Recognizing your achievements
* Meal Allowance: Covering your daily meals
* Transportation Support: Assisting with commuting costs
* Health & Life Insurance: Comprehensive protection for your well-being
* Relocation Package: Assistance to make your move smooth and stress-free
* Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence