COS Support Specialist - ViGIE SolutionsMaia, Porto (On-Site) | Health TechAt ViGIE, we're on a mission to enable safer and intelligent healthcare facilities.
We develop cutting-edge health tech software, integrating IoT sensors with real-time monitoring, smart alerts, and artifical intelligence for healthcare facilities across the world.As we expand, we're looking for passionate, proactive professionals to join our Customer Operations & Success team and help us make a real impact on healthcare safety and efficiency.What You'll DoProvide technical and operational support to ViGIE's healthcare clients and partners.Troubleshoot cloud platform, IoT devices, and system alerts .Work closely with Operations, Customer Success, and Development teams.Assist with warehouse operations, including RMAs and hardware readiness.Contribute to proactive monitoring and process improvements to enhance customer satisfaction.What You Bring2+ years experience in technical support or IT troubleshooting (IoT/Health Tech is a plus).Strong problem-solving skills and understanding of cloud systems and networking .Fluent in Portuguese and English, with excellent communication skills.Proactive, customer-first mindset and willingness to work on-site in Maia, Porto.Bonus Points If You Have...Experience with Freshdesk, Podio, or OdooKnowledge of Linux, PostgreSQL, AWS, or PythonElectrotechnical knowledge and/or multilingual abilities (Spanish/French)Why ViGIE?Purpose-driven mission —improving healthcare safetyCollaborative, close-knit teamProfessional growth with leadership opportunitiesCompetitive salary, health insurance, paid training, and moreApply today to be part of a mission-driven company transforming healthcare safety!