.About the job The Portugal Private Credit Center of Expertise team forms part of the wider Loan Solutions team within the Alternative Investors (AI) client line, working in collaboration with the Private Capital teams.
Loan Solutions is engaged in the delivery of product and solutions to asset manager and asset owner clients investing in Private Credit (corporate loans), Infrastructure Debt and Real Estate Debt.
The team purpose is the delivery of client solutions and services designed specifically for General Partners investing in private assets, direct loans and broadly syndicated loans in particular.
The main services delivered by the Portugal Private Credit Center of Expertise team are: Loan Administration Collateral Administration Middle office services Depositary function (ownership verification and record keeping) Loan Trade Closing – where relevant Primary focus is the AI client line and client segment, however the team's coverage also encompasses service delivery for Asset Owners, traditional Asset Managers investing into Private Credit asset classes, and BNPP CIB Global Markets.
The Officer mission is to ensure the service delivery (delivery of results, strong awareness of Risk & Data quality), according to procedures and Service Level Agreement in place.
Your main activities are The role requires outstanding attention to detail, critical thinking and the ability to interact with clients, colleagues, and other stakeholders effectively.
The officer will ensure that loans data are processed efficiently and in a timely manner while adhering to company standards.
Loan Processing, Data Management and Reporting Ensure all required documentation (Credit agreements, trade documentation, utilisation requests and others) are collected and duly signed and fully executed.
Ensure the process and management of all transactions (including trade settlements, loan repayments and loan restructures) are in compliance with procedures.
Extract reports (e.G. Collateral reports, Holdings reports, Accruals), perform reconciliations (cash and position) and provide information to support the decision process and/or oversight duties.
Analyse and integrate data in the systems while comparing data from different sources ensuring its reliability.
Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check...).
Client service Ensure client satisfaction by following up on their instructions, ensuring that queries are handled in a timely manner and respecting the norms and standards.
Follow-up with clients to obtain missing information or documentation required for processing.
Ensure escalation of non solved queries and potential incidents.
Team collaboration Enroll in training sessions in order to evolve on relevant topics, and/or cover any upskilling.
Training the newcomers, smoothing the onboarding process.
Contribute to continuous improvement projects by raising improvement points and contribute to implement them