We are seeking a skilled Operations Specialist to join our team. Job Description: This role involves providing technical support and expertise to operations teams, analyzing data to optimize processes, and implementing improvements to increase efficiency and productivity. * Develop and maintain short-term and long-range plans for expansion procedures, staffing, equipment, vehicles, and products at operations. * Provide technical training to personnel in workshops, seminars, and on-the-job training sessions in areas such as operations, manning, contingency planning, productivity, cost effectiveness, and manpower scheduling. * Monitor productivity, service, and cost performance in all areas of operations and assist personnel in implementing required changes. * Maintain communication between operations and corporate departments to provide technical expertise relating to facility requests, including lease termination, new location, five-year planning, equipment justification, layout, vehicle planning, and cost justification. * Assist in studies designed to implement sound, innovative engineering concepts into operations and produce benefits for the company and its customers. * Prepare management information systems to aid in the control and development of operations goals. * Participate in special staff support projects. * Ensure that operating plans comply with safety and legal standards. Required Skills and Qualifications: * Degree or professional qualification in Industrial Engineering or a quantitative discipline. * Excellent command of English both written and spoken. * Desirable additional knowledge on: Six Sigma, Lean Manufacturing, Supply Chain, or logistics. * At least two years of experience working as an operation engineer in manufacturing or services areas, supporting operations areas, positions like Quality Engineer, Operations Engineer, Process Engineer, or continuous improvement engineers. * Implementation and managing of KPIs such as productivity and efficiency. * Developing procedures and operative manuals. * MAPPING AND ANALYZING PROCESS * Preparing and presenting reports. * Performing cost and benefit analysis. * Training people, operative, and administrative. * Experienced on time and movements analysis, line balancing, or routes calculation. * Leading root cause analysis initiatives. Use of analysis tools like Pareto, Ishikawa, Trend analysis, etc. * High Excel skills; Formulas, Dynamic Charts, Macros, SQL. Benefits: * Attractive compensation package. * Training to get you started and on-the-job learning opportunities. * Extensive learning resources to further develop your skills and knowledge. * Tuition Assistance Program (applicable for FedEx positions with a permanent contract). * Employee Assistance Program for you and your family in difficult life situations. * Employee reduced-rate shipping. * Great career opportunities. * FedEx is one of the world's most admired companies and trusted brands year after year.