Cegid is a European leader incloud business managementsolutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today's rapidly changing world, Cegid &its 6,000 employeesmake more possible by helping their 750,000 customers unleash their potential thanks to innovative and purposeful business solutions.Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day toshape your future, ours and our clients' industries' future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance.IT Transformation Cegid is starting the transformation of its internal IT / Infrastructure through the modernization and simplification of its technological footprint, the implementation of a new operating model and a new organization driven by service catalogue and globalization, along with the growth and internalization of the whole group. The SDM is responsible for theend-to-end deliveryof the Identity Management Service (IAM / IAG), ensuring secure, reliable, and compliant access management aligned with business and security requirements.As a SDM For IAM, You WillOwn service operations and reliability, including ticket prioritization and dispatching, SLA/KPI tracking, incident and problem management, escalation handling, capacity and continuity planning, and coordination of service team members.Act as the primary service interface for all Identity Management topics managing stakeholder communication, service expectations, escalations, and alignment between IT/IS Teams, HR, Security, and Architecture teams.Contribute to and influence IAM / IAG initiatives and projects, ensuring operational readiness, security-by-design, documentation, and leading the transition from project delivery to IT Run.Ensure security, risk, and compliance governance, including audit support and remediation, access certification, Joiner/Mover/Leaver processes, segregation of duties, and enforcement of least-privilege principles.Drive service governance, roadmap, and continuous improvement, reporting, vendor and platform coordination, lifecycle management, cost awareness, and identification of automation and standardization opportunities.Profil De Candidat RecherchéStrong ITIL practical knowledge.Familiarity with IAM/IAG technologies (Active Directory; Microsoft Entra/Azure ID; Intune; Radius; TACACS+; Kerberos; SSO)Ability to manage crossfunctional teams and vendors.Excellent communication and stakeholder management skills in English. French, Portugues or Spanish is an advantage.#J-18808-Ljbffr