Job Title: Automotive Account Professional
About the Role:
The purpose of this position is to drive significant growth and success for medium to large accounts within the automotive product marketplace. This role involves developing and managing strategic customer relationships, utilizing data-driven insights to influence business decisions, and leading initiatives that enhance seller satisfaction and business performance.
Key Responsibilities:
* Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.
* Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.
* Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data-driven insights to make informed business decisions and improve seller performance.
* Product Expertise and Improvement: Exhibit deep knowledge of the company's product offerings and the broader ecosystem. Identify product bugs, high-severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.
* Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller-specific account plans.
* Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.
Required Skills and Qualifications:
* Strong Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers and internal stakeholders.
* Data-Driven Decision Making: Ability to analyze complex data sets and use insights to inform business decisions.
* Product Knowledge and Technical Skills: Deep knowledge of the company's product offerings and the ability to utilize technical skills to drive results.
* Business Acumen and Strategic Thinking: Strong understanding of business operations and the ability to develop and implement strategic plans.
Benefits:
* Opportunity for Career Growth: Opportunity to work in a dynamic and growing industry, with opportunities for career advancement.
* Collaborative Work Environment: Collaborative and supportive work environment, with a team-oriented approach to achieving goals.
* Professional Development: Opportunities for professional development and training, including workshops and conferences.