We are seeking a Customer Service Specialist for Portuguese market with expertise in marketing to join our client's team. The vacancy pertains to a social media project.
The project start date is July 4, 2024.
In this role, you will:
- Engage with new and existing clients (Agencies or Advertisers) daily through phone, chat, and email.
- Identify sales opportunities and provide tailored solutions to meet client business goals.
- Manage a portfolio of SMB clients, focusing on revenue growth.
- Research and understand client industries and business models.
- Customize client experiences based on local business nuances.
- Provide personalized recommendations and consult on optimal product adoption.
- Engage proactively and reactively with clients to assess product performance and offer insights.
- Develop expert knowledge of advertising solutions and share ideas for product and customer experience improvement.
- Offer pre and post-sales assistance within your knowledge scope.
- Identify trends, solve problems, and champion success stories.
- Utilize various tools to drive client business success.
Working hours: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 17:00.
Requirements:
* Bachelor's degree.
* 3 years of experience, with at least 1 year in relationship sales, ad sales, or digital marketing.
* Strong understanding of advertising and ability to build long-term client relationships.
* Proficiency in MS Office and email systems.
* Excellent communication skills (verbal, written, listening).
* Self-starter with a proactive mindset and ability to meet deadlines.
* Highly motivated, goal-oriented, and capable of independent decision-making.
* Strong attention to detail, multitasking ability, and performance under pressure.
* Excellent client contact skills via phone, chat, or email.
* Native or fluent (C2) English level and fluent (C2) Portuguese
Join our client's team and help businesses achieve their goals with innovative advertising solutions.
Package Details
* Attractive salary
* Employment Term Contract with a foreseeable duration of 12 months, extended for up to an additional 12 months.
* Permanent contract after 2 years;
* Private health and dental insurance after contract signature (given that you already have a NIF and Social Security number);
* The meal allowance will be paid in a prepaid meal card and it is exempt from Social Security and IRS contributions.