Food and Beverage Director (Operations)
The Food & Beverage Director is responsible for leading and managing three core areas of the F&B division — Restaurant, Bakery Café, and Catering/Events. This role ensures smooth daily operations, consistent quality, and exceptional guest experiences.
This position requires a dynamic leader who can foster a motivated international team and drive excellence in daily operations. The ideal candidate has 5–8+ years of experience leading hotel or restaurant operations, with proven experience managing both à la carte restaurants and bakery or breakfast outlets.
1. Restaurant Operations:
* Lead daily service — reservations, table flow, pacing, and guest experience.
* Manage pre-shifts, service coordination, and quality control for both FOH and BOH.
* Monitor revenue levers (RevPASH, APC, pairing attach rate) and guest satisfaction.
* Maintain consistency in standards, timing, and ambience.
2. Bakery Café Operations:
* Oversee breakfast and brunch service with focus on speed, quality, and presentation.
* Support Head Baker and Head Barista in product quality, displays, and customer experience.
* Build regular local clientele through consistent routines and warm service.
3. Catering & Events:
* Oversee all catering and banqueting operations from planning to execution.
* Collaborate with the Events team to deliver smooth, on-time service for weddings, retreats, and private events.
* Coordinate cross-department logistics.
4. People & Team Leadership:
* Hire, train, and mentor a multicultural F&B team.
* Build bilingual SOPs and provide clear, consistent communication.
* Create fair schedules and encourage growth and cross-training.
5. Standards, Compliance & Cost Control:
* Enforce HACCP/ASAE, safety, and hygiene standards.
* Maintain cost efficiency — food cost %, pour cost %, labor %.
* Manage supplier relations, inventory, and procurement.
6. Cross-Department Collaboration:
* Work closely with Rooms, Housekeeping, Engineering, Events, and Marketing.
* Lead daily stand-ups and weekly operations meetings to align priorities.
* Support marketing initiatives to promote DOMA's F&B offerings.