We are recruiting a Team Leader for the Customer Service Swiss German team, for one of our clients: a Shared Services Center in Lisbon.Your day to day:Leads a team of agents to provide high-quality business goals, role modeling, and team management, including effective training and development of a high-performance teamAnalyze and propose improvement plans based on fulfillment of customers satisfaction KPI'sServe as a brand ambassador to motivate, engage and inspire staff and contribute to continuous improvement projects, being the key enabler between management and frontline teams.Is responsible for a team of experts, overseeing the day-to-day contacts of customers, ensuring the maintenance of high quality standards and service.Who we are looking for:Experience in leading teams;Fluent in Swiss German and EnglishSolid knowledge of MS office, particularly Excel and reporting tools (e.g. Power Bi)Continuous improvement mindsetWe offer:Direct contract with our client;Competitive salary and annual bonus according to your performance;Career progression;Initial and continuing trainingWe're waiting for you!Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade CandidatosParte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.