Client:
TUI
Location:
Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
76cf7ab887ea
Job Views:
3
Posted:
20.04.2025
Expiry Date:
04.06.2025
Job Description:
ABOUT THE JOB
* As a Supplier Manager, you will own a set of engagements with suppliers and be responsible for defining the scope of work, elaborating delivery plans, controlling the quality of the delivery, and managing its costs.
* You will work closely with the Product Owner in translating business requirements into technical deliverables, as well as with the Technology Team Lead in collaborating with the engineering team and the supplier as needed.
* You will take ownership of existing supplier relationships and cooperate with team members supporting these partnerships.
* You’ll need to be resilient, innovative, and engaging in your practices to guide the suppliers in providing technology solutions that result in the best possible digital experiences for our customers.
* You’ll pro-actively look for efficiencies and motivate suppliers to provide a best-in-class standard during the service and/or application lifecycle.
* You will need an awareness of a range of technologies, especially in the domain of networks, along with the ability to understand engineering practices to effectively manage the suppliers under your responsibility.
* You have a good understanding of Agile and possess good communication skills, which you’ll use to engage with stakeholders.
* You will contribute ideas and input into ideation and roadmaps and be a positive member of the domain delivering new technology capabilities.
* In your role, one of your key responsibilities is to develop and maintain delivery plans, ensuring that timescales, requirements, key deliverables/milestones, risks, and progress are tracked.
* You will identify and actively manage impediments, assuring transparent communication on progress, impediments, and solutions.
* You will excel at identifying, de-escalating, and resolving conflicts with the suppliers you’re managing and relevant TUI technology teams.
ABOUT YOU
* Proven track record in managing suppliers, their demand pipeline, requirements analysis, delivery plans, service quality, and cost of solutions effectively.
* You’ll have a history and/or strong interest in the operational excellence of the services under your responsibility, the definition and measurement of service KPIs, and appropriate reporting of suppliers’ performance.
* Perform targeted control of expectations and plan necessary adjustments to continually improve the quality of the services provided by the supplier, including preparation and/or amendment of offers, contracts, and service level agreements in collaboration with TUI Procurement.
* Able to plan and implement necessary adjustments and extensions of the suppliers’ services by conducting regular review meetings to discuss service and quality reports, review incidents, perform root cause analysis of identified problems, and liaise with customers to manage proposed changes based on value delivered, risk, and business impact.
* Comprehensive understanding of various networking technologies such as internet circuits (ISPs), Wide Area Networks (WAN), Local Area Networks (LAN), Wireless LAN (WiFi), Virtual Private Networks (VPNs), and network protection capabilities (such as firewalls, IDS/IPS solutions, and others). Experience managing suppliers providing hardware like routers, switches, and networking equipment, as well as those offering software solutions for network monitoring, security, and optimization.
* Solid understanding of network design principles, network architecture, network security, and cloud computing. Ability to coordinate with suppliers for the installation, maintenance, and troubleshooting of network systems, ensuring optimal network performance and security for the organization.
* Mastery of moderation, presentation, visualization techniques, and feedback methods with good influencing skills. Great communicator, facilitator, and influencer, comfortable working with a variety of technology and business stakeholders.
* Focused on documenting and achieving agreed-upon customer satisfaction levels regularly or post-service implementation targets, including conducting customer inquiries, collecting feedback, and identifying areas for service improvements.
* Capable of building or strengthening relationships and knowledge about assigned suppliers and their core business processes.
* Able to positively engage with the networking engineering team and leverage their expertise to validate supplier solutions, identify and track dependencies, line up deliveries, and ensure alignment with processes and ways of working.
* Experience in working and collaborating with colleagues in an international environment.
* Passionate about being part of and contributing to the transformation of TUI’s technology landscape, particularly towards modern network and security technologies, following a cloud-native first mindset.
* High standard of professional integrity and trustworthiness.
* Open-minded, inquisitive, and a life-long learner.
* Comfortable with ambiguity and highly autonomous.
* Security is part of everyone’s job. At TUI, we practice secure behaviors first in everything we do.
ABOUT OUR OFFER
* Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
* Mobile working, flexible working hours, and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working.
* Health and Wellbeing support in five key areas – Health, Social, Community, Career, and Financial.
* Development and career opportunities: We offer a wide range of digital training and international career opportunities.
* Additional benefits relevant to the local market that you’ll be based in.
At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us, simply visit our Smile page.
If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
Please Note: These vacancies will be managed by an International Recruitment Team, and therefore your application may be viewed by TUI colleagues outside your home country.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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