As a key player in the bakery manufacturing and ingredients distribution industry, we are committed to helping customers grow their business through meaningful partnerships, research-driven insights, and innovative products. Our dedication to our people, products, customers, and corporate values drives our success.
The role of customer service representative is essential to ensuring high customer satisfaction. As a key member of our team, you will be responsible for efficient order management, supporting the commercial department, and maintaining accurate documentation. Your clear communication, empathy, and timely complaint resolution skills will make all the difference.
Main Responsibilities:
* Manage orders from receipt to delivery.
* Provide administrative and operational support to the commercial team.
* Keep all relevant documentation (contracts, invoices, records) up to date.
* Handle customer inquiries and complaints effectively.
* Utilize SAP daily for data entry and consultation.
* Manage cases via Salesforce.
* Prepare and edit reports using Excel and Word.
* Collaborate with the team and remain customer-focused.