Anunciada dia 12 junho
Missão do cargo
Manage horizontal Aftermarket product view and the Profit Center service by executing the Aftermarket & Service strategy for long-term customer retention. Drive Aftermarket & Service as a role model for 'indirect' ALGs within the region. Our client is a German multinational company, globally recognized leader in the manufacturing of cleaning equipment and systems, catering to domestic, professional, and industrial markets worldwide. Description Reporting directly to the Managing Director, you will take ownership of the Aftermarket & Service function. This is a hands‐on leadership role where you will actively run the Service Profit Center, optimize daily operations, and build a high‐performing technical team to maximize revenue and equipment uptime. Strategic & Financial Leadership: Execute the regional Aftermarket & Service strategy, manage the profit center's financial planning/forecasting, and ensure strict compliance with internal and external policies. Operational & KPI Excellence: Drive service maturity, optimize the warranty process to reduce costs, and monitor key performance indicators to minimize equipment downtime. Commercial & Regional Growth: Collaborate with regional leaders and local teams to leverage synergies, support sales goals, provide product feedback, and develop dealers to grow spare parts and consumables revenue. People & Customer Management: Provide strong leadership to the service teams by continuously upgrading their technical skills, while actively boosting both customer and employee satisfaction. Profile Leadership & People Development: Proven experience leading and developing teams, with a strong focus on personal growth and talent retention. Strategic & Cultural Acumen: Strong strategic thinking and execution skills, with the ability to differentiate and adapt to the diverse needs of different cultures and countries. Customer Centricity: Deep expertise in Service Excellence and a proven track record of managing operations via data‐driven KPIs. Performance Driven: Highly focused on results, financial profitability, and commercial performance. Communication & Analytics: Strong communication and interpersonal skills. Fluent in English, with sound economical knowledge and sharp analytical capabilities. Job Offer The opportunity to make a visible impact within a global market leader. A dynamic, international work environment with strong cross‐functional and regional collaboration. #J-18808-Ljbffr
