Sobre o nosso clienteOur client is known for its global presence and commitment to delivering high-quality services.Descrição- Developing and managing the Core model for the Case Management processes - ensuring configurations are aligned with the overall project plan during integration, as well as during the run mode.- Producing KPIs and maintaining Dashboards.- Pinpointing, anticipating, and challenging roadblocks, analysing risks and helping solving issues for the stream completion. Acts with strong level of pro-activity on this.- Organizing data & process testing and validation campaigns to ensure solution validation/acceptance.- Co-producing with the technical team the Case Management architecture and process flows to ensure efficiency & accuracy of the processes.- Co-producing with the Change Management team and/or validate training and communication contents.- Being the SPOC for the HR populations BPO and local SME.- Being the SPOC for the integrator technical team.- Being the SPOC for L3 incidents regarding Core HR/ Employee Central processes.- Participating to prepare the HRIS support activities (incident treatment, analysis and user reports).- Benchmark & market intelligence on the global & local best practices.Perfil ideal- 3 to 5-year experience in HRIS payroll and/or Core HR HRIS project at a global level.- Experience in HRIS implementation projects, ideally in a global environment.- Deep understanding on the support & case management processes.- Deep understanding on the organization of a support organization & KPI.- Knowledge and understanding of HR applications & processes especially in the time management area- Certifications in Project Management (Plus).- Operational HR experience on the field of Talent & Performance in large companies (Plus).- Fluent in English.- Ability to work in an international and challenging environment.- Ability to understand business needs for employee's data administration and convert them into technical design.- Ability to understand business needs regarding Security & Access management for employee's data administration. Knowledge in specific regulations regarding HRIS solution and GDPR.- Strong interpersonal skills / ability to influence in transverse situations and generate collaboration.VantagensA great opportunity for professional growth!