About KLxKLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.About ResponsibilitiesWithin ourLeasing & Factoring unit in Portugal, which brings together more than100 professionals, the Delivery Manager will directly lead up to30 team members, supported by team and technical leads. This unit operates as anextension of the IT department of Crédit Agricole Leasing & Factoring. In this context, the IT Delivery Manager acts as theSingle Point of Contact (SPOC)for our Crédit Agricole Group partner ensuring that application development and delivery activities meet their needs and expectations.Your main responsibilities will be:Operational Management Overseecapacity planningand resource allocation Manageactivity schedulingand delivery timelines Ensurequality of serviceacross application development activities Produce regularactivity reportsfor Crédit Agricole Group stakeholdersBusiness Development Align application delivery with the evolving needs of Crédit Agricole Leasing & Factoring partner. Propose and implementnew solutionsto reinforce KLx's positioning and valueApplication Development & Delivery Support development teams inprojects and daily application delivery Facilitate collaboration betweenCrédit Agricole business stakeholders and technical teams Identify, assess, and mitigaterisks and issuesin design, coding, testing, and deployment Promotebest practices in the software development lifecycle (SDLC)to ensure quality and reliabilitySourcing & Provider Management Manage Crédit Agricole's requests and recruitment in collaboration with stakeholders Overseeonboarding, equipment provisioning, and skill matrix managementfor internal and external resources Ensure team care and professional development Coordinate with providers and manageramp‐up planswith KLx's Sourcing and HR teamsHR Management Supervise internal staff in collaboration with operational managers Lead recruitment processes and training initiatives Manage thetraining and team care calendarwith HRContract & Governance Management Define, produce, and validateKPIs Prepare and leadgovernance committeeswith Crédit Agricole stakeholders Overseetimesheet managementfor internal and external resourcesClient Onboarding Drivetransition and knowledge transfer planswith the Transition Manager in KLx to support Crédit Agricole Group.8. Transversal Activities Contribute to KLx's growth throughoutstrategic roadmap, new services, and offers Support thecommunication planand knowledge sharing across our K-Tech communities, events, etc.About YouDegree in Computer Science, Information Systems, or a related field 7+ years managing application development teams or large-scale software delivery projects Background in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is a strong plus. Strong knowledge of the software development lifecycle (SDLC), Agile/DevOps practices, and CI/CD pipelines Familiarity with modern application architectures (microservices, APIs, cloud-native applications) Understanding of IT infrastructure integration (servers, storage, networking, cloud platforms) Excellent communication and stakeholder management Strong leadership, coaching, and mentoring abilities Adaptability and problem-solving mindset in multicultural environmentsWhat We OfferCompetitive Salary + Bonus + Flex Benefits + Health Insurance; Hybrid working model, allowing you to combine onsite and offsite work; Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport; Canteen facilities (Breakfast + Lunch); Parking upon request (option to charge electrical cars); Free coffee, hot chocolate and fruits; Training (Hard and Soft Skills); International environment with more than 15 nationalities; A people oriented and friendly working environment.