COS Customer Success Specialist - ViGIE Solutions
Maia, Porto (On-Site) | Health Tech
At ViGIE, we're on a mission to enable safer and intelligent healthcare facilities. Our technology integrates IoT sensors, cloud software, and real-time data to help hospitals and labs around the world ensure safety and compliance.
As our client base grows, we're looking for a Customer Success–oriented professional to join our Customer Operations & Success (COS) team. If you're passionate about building relationships, solving problems, and helping clients get the most out of tech—this is for you.
What You'll Do
- Be a key point of contact for ViGIE's healthcare clients and partners, supporting their success from onboarding through day-to-day operations.
- Help clients navigate our platform, clarify functionalities, and adopt best practices for effective use
- Collaborate closely with the Customer Success & Operations teams to resolve issues and elevate the customer experience.
- Monitor customer usage and proactively flag risks, surface insights, and suggest solutions
- Contribute to internal processes and play a role in optimizing client engagement strategies
What You Bring
- 2+ years in a Customer Success, Customer Support, or Account Management role—ideally in SaaS, Health Tech, or IoT
- Empathy, active listening, and a proactive mindset in solving client needs
- Ability to learn and explain technical concepts in a simple and friendly way
- Strong communication skills in both Portuguese and English
- Comfort working on-site and collaborating cross-functionally with various internal teams
Bonus Points If You Have…
- Experience with tools like Freshdesk, Podio, or Odoo
- A background or familiarity with cloud platforms, IoT systems, or technical troubleshooting
- Multilingual abilities (especially Spanish or French)
- Previous experience in healthcare or working with ISO/regulatory environments
Why ViGIE?
- Purpose-driven mission—improving healthcare safety
- Collaborative, close-knit team
- Professional growth with leadership opportunities
- Competitive salary, health insurance, paid training, and more
Apply today to be part of a mission-driven company transforming healthcare safety