Job Description: We are looking for a dynamic Trainer with proven experience in contact center environments to join our training team.
You will be responsible for delivering initial training and refresher training sessions, ensuring the highest quality standards in our operations.
Responsibilities: Plan, develop, and conduct initial and ongoing training sessions Assess trainees' performance and provide constructive feedback Update and create training materials based on operational needs Collaborate with operational and quality teams Support continuous improvement initiatives in customer service processes Requirements: Minimum of 2 years of experience as a Trainer in contact center settings Solid knowledge of in-person and online training techniques Excellent communication and presentation skills Ability to adapt and manage different trainee profiles Proficiency in tools such as PowerPoint, Excel, and e-learning platforms Advanced level of Portuguese and English, other languages are a plus Preferred Qualifications: Certification in adult education (e.g., CAP/CCP) Experience with active training methodologies We Offer: Collaborative and inclusive work environment Opportunities for professional growth Ongoing training and performance-based recognition