PstrongWhere will you work? /strong /ppOur client is a german multinational company who is looking for a Team Leader who speaks fluent French. /ppThe Team leader will give support to the Team Manager or process teams, promoting a culture of excellence in service delivery and customer experience, developing high performance and continuous improvement. In this position will also be responsible to ensure the interface between the country and the teams as well as service reports /ppbr / /ppstrongWhat will you do? /strong /pp- Ensure and give strategic and operational support to different order-to-cash teams; br / /pp- Coordinate the team stimulating the team spirit and motivation; br / /pp- Ensure the service and process execution according to defined KPI´s; br / /pp- Report performance and quality metrics, /pp- Coordinate multifunctional meetings to discuss business results and action plans; br / /pp- Coordinate the development of innovative and operational solutions through the creation of an /ppenvironment of continuous improvement. /pp- Promote the exchange of ideas and opinions, establishing a network of contacts. /ppbr / /ppstrongWho are we looking for? /strong /ppUniversity degree and/or master degree; br / /ppbr / /ppLanguages - French native and English B2 (Mandatory) /ppbr / /pp2 Years of experience in areas such as client support, sales, marketing and/or previous experience on a shared services center; br / /ppbr / /ppExperience in team management and knowledge in project management. /ppbr / /ppThe ability to connect with a diverse team and understand the human element behind the metrics. /ppbr / /ppYou thrive in fast-paced BPO environments with constant changes. /ppbr / /pp strongWhat do we offer? /strong /pp- Annual performance bonus. /pp- Meal allowance of €11/day, around €230–240 per month. /pp- Health insurance. /pp- Access to nutrition and psychology consultations /p