ABOUT US
Founded in ****, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients.
Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software.
We're a user-centred & quality software-driven company.
And we work with a passion for creating something new and cool.
Our goal is to find out ways to make your (and our users') life bliss.
Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.
ROLE DESCRIPTION
As aUX Researcher and Service Designeryou will:
Lead and support UX and Service Design activities focused on internal banking tools that connect multiple systems and non-linear workflows;
Understand and map current internal processes, user journeys, and pain points across different departments;
Design and facilitate co-creation and discovery workshops with business areas, operations, and IT teams;
Plan andconduct user research and usability testing to uncover opportunities for improvement;
Translate research insights into service blueprints, journey maps, and design recommendations that drive actionable change;
Collaborate closely with UX/UI designers, product owners, and developers to ensure design intent is carried through implementation;
Support the definition of requirements and success metrics for internal tools, focusing on usability, efficiency, and employee experience;
Communicate findings and design rationales clearly to stakeholders through presentations, reports, and visual storytelling;
Help promote a user-centered culture within the