Job Title: IT Asset Management Specialist
Location: Lisbon, Portugal
Work model: Full-time, Hybrid (3x office per week)
About Mozaydo
Mozaydo was built by people who believe work should feel human - even when powered by technology.
We're a remote-first company that connects talent, technology, and purpose to help companies grow sustainably.
Here, ownership matters more than control, and progress matters more than perfection.
People powered. Technology enabled.
About the Role
We're expanding our Technology Services Team to support a strategic project within the retail sector.
The IT Asset Management Specialist will join a Digital Operations team, working closely with Technology, Operations and Business stakeholders in an international environment.
This role is strongly operational and hands-on. It is critical to ensuring day-to-day continuity while bringing structure, consistency and predictability to digital asset management. The role combines execution ("Run") with continuous process improvement ("Build") in a context that is still evolving and partially unstructured.
The ideal candidate is organised, autonomous and comfortable managing a high volume of small but business-critical requests, while progressively improving processes and asset lifecycle planning.
Responsibilities
* Manage operational requests for IT and digital assets (laptops, phones, TVs, routers), prioritising urgent vs planned requests.
* Coordinate orders, deliveries, replacements, returns and exchanges with internal teams and suppliers.
* Maintain accurate tracking and traceability of all assets.
* Proactively manage the full lifecycle of assets, planning replacements before end-of-life.
* Monitor asset status, usage, and risks, identifying opportunities for improvement.
* Map, document and improve existing processes, routines, and prioritisation rules.
* Ensure processes and documentation are scalable and can be followed by others.
* Act as key operational point of contact for asset-related topics across IT, operations, stores, and management.
* Communicate clearly on priorities, constraints, and timelines.
* Maintain an up-to-date asset catalogue and work with ITSM / asset management tools.
* Contribute to the evolution of the role, with potential exposure to Software Asset Management.
Requirements
* Experience in IT asset management, IT operations, service management or a similar operational role;
* Proven ability to work in environments with limited structure and help organise processes over time;
* Comfortable handling operational pressure and frequent urgent requests;
* Ability to manage stakeholder expectations pragmatically and assertively;
* Hands-on mindset with a strong sense of ownership;
* Familiarity with ITIL concepts and ITSM / asset management tools;
* Fluent in English or French (spoken and written);
* Availability to work on-site 3 days per week in the Lisbon area.
What We Offer
* Flexible work.
* Culture of autonomy and trust.
* Challenging and human projects.
* Opportunities for growth and continuous learning.
Hiring Process
Our hiring process is designed to ensure the best match between talent and opportunity. Steps may vary slightly depending on the specific role.
* Introductory Meeting with Mozaydo - to get to know you, your experience, and career goals.
* Client Interview - a conversation with the client to explore alignment with the role and team.
* Technical Assessment - evaluation of specific skills and expertise, when relevant.
* Final Interview (Cultural Fit) - focused on values, mindset, and collaboration style.