As a global leader in industrial storage solutions, stow Group is renowned for its engineering excellence and commitment to innovation. With over 45 years of industry expertise, we design and implement powerful racking and automation systems for clients worldwide. stow Group has two independent brands under its roof: stow for racking & semi-automated solutions and Movu Robotics for warehouse automation.Headquartered in Belgium, stow Group has production sites, affiliates and sales offices across all of Europe & USA, including a new racking production plant in USA as of April 2026. stow's activity in Portugal began in 2019 with a production site and sales office in Ovar.Job Description As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stow's end users across various locations including North Europe (including our HQ), US, and UK.This role encompasses both first and second line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops, and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It's important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.Your Tasks & ResponsibilitiesInstall and configure computer hardware, software, systems, networks, printers, and scanners.Ensure prompt and efficient resolution of service issues and requestsProvide technical support across the company (this may be in person or remote).Set up accounts for new users.Repair and replace equipment, as necessary.Test innovative technology.Create and maintain a knowledge database and manuals for end-user to minimize the need for support.QualificationsMicrosoft Windows 10 & 11 have no secrets for you.Experience with Microsoft Teams, Outlook and SharePoint Online.Great blend of creative and technical ability is necessary.Flexible, positive, and open minded.Enthusiastic to work in an international environment, embracing diverse cultures and countries.Able and eager to learn and evolve your skills.Driven and enthusiastic team player, who loves to take initiatives.Fluent in English; knowledge of additional languages is a plus.#J-18808-Ljbffr