ManpowerGroup is a multinational company known worldwide for making business more human. By choosing us, you are choosing to be part of a multicultural and dynamic team in a world of projects with the best brands on the market. Come and build your career with us
THE ROLE
We are looking for a technical support consultant - Italian speaker - to be part of a motivated and growing team. As a Technical Support Advisor, you will be responsible for handling all customer inquiries over the phone, in accordance with service standards and procedures, in order to provide excellence and quality service to our customers.
Daily Responsibilities:
* Respond to customer inquiries by phone;
* Provide information regarding reported requests;
* Be the face of our client to our customers and partners.
To be successful, you will need to have:
Experience in customer relations in a wide variety of situations. We expect you to be naturally task oriented and be a friendly person and:
* Strong people skills and customer focus;
* Ability to prioritize tasks;
* Organizational and problem solving skills;
* Availability to work on a rotating schedule from Monday to Saturday, from 8:00 am to 7:00 pm (8:00 hours per day);
* Fluency in written and spoken Italian (mandatory) and English (b2);
* Access to fiber internet, fixed telephone network and a cable network also suitable for remote work.
* Must have European citizenship or a valid work permit for Portugal.
* Education to grade 12 or equivalent;
Benefits :
What's in it for you? We give our employees the tools and freedom to learn, grow, have fun and be themselves.
* Paid professional training;
* Employment contract;
* Attractive salary ;
* Meal card bonus;
* Performance bonus;
* Fun and interesting initiatives within the company;
* Job stability
* Dynamic and pleasant work environment;
* Strong possibility of career development.
Are you interested?
Join our team