Expert User Researcher and UX Specialist
Join us in shaping the future of public services through user-centric design. As an expert user researcher and UX specialist, you will play a key role in informing policy decisions and improving citizen engagement.
* Job Description: We are seeking a highly skilled professional to lead our user research efforts, working closely with cross-functional teams to develop and implement user-centered solutions.
Key Responsibilities:
* Conducting thorough user research to identify pain points and areas for improvement.
* Developing and implementing user journey maps to inform service redesign.
* Designing and conducting surveys to collect user feedback.
* Collaborating with stakeholders to translate user needs into actionable recommendations.
Qualifications:
* At least 5 years of experience in UX research or service design, preferably in government services.
* Proven track record of delivering high-quality user research and design projects.
* Strong understanding of user-centered design principles and methodologies.
* Excellent communication and collaboration skills.
What You'll Gain:
* A chance to make a meaningful impact on public services and citizen engagement.
* Opportunities to work with a talented team of professionals.
* Professional development and growth opportunities.