We are looking for a Technical Support Specialist who is willing to relocate to join our Client's team in Brussels, Belgium.
At Hexa Consulting, we're more than an IT consulting company — we're a place where tech talent grows. Based in Portugal, we value transparency and a people-first approach, helping professionals take their next big step in IT. Our mission is to build strong connections and support the growth of every team member. With projects in Nearshore, Time & Material, Service Management, and Tech Academies, you'll find opportunities to learn, innovate, and advance your career.
Eligibility:
Candidate must have resided in Portugal for at least the past 5 years.
Portuguese citizenship is mandatory.
Candidate must be prepared to obtain EU security clearance upon accepting the job offer (with Hexa coordination).
Key Responsibilities:
Provide first and second level support for end-user ICT assets.
Conduct equipment testing before and after delivery;
document serviceabilitystatus.
Perform device staging using Microsoft Configuration Manager (MCM) and other relevant tools.
Enroll and distribute staged devices to end users.
Update inventory databases and maintain accurate asset records.
Investigate and resolve technical issues methodically and efficiently.
Maintain a strong working knowledge of deployed technologies, hardware, and tools.
Support incident and complaint management, configuration and asset management (SACM), and change management activities.
Provide technical support on-site.
Participate in weekly sprint cycles, with deliverables defined during sprint planning.
Required Qualifications:
Education & Experience:
Higher vocational training in a relevant IT discipline with at least 2 years of post-related experience;
OR secondary education with a minimum of 4 years of relevant technical experience.
Essential Skills:
Proficiency with Microsoft Configuration Manager (MCM) or similar ICT service management tools.
Strong knowledge of Windows operating systems and common desktop applications (MS Office, Adobe, etc.).
Good understanding of IT hardware, peripherals, and support equipment.
Solid knowledge of computer networking in a Microsoft Windows environment.
Desirable:
Microsoft Certified Desktop Support Technician (MCDST) certification.
ITIL certification, particularly in Service Operations.
Prior experience working in an international/military/civilian mixed environment.
Why Join Us?
Employment: Indefinite Contract from the start.
Relocation Support: Great relocation package.
Health Insurance: Comprehensive coverage for your well-being.
Hybrid Work Model: Applicable where feasible.
Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.
If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!