Building better and safer isn't a slogan, but the way we show up in the world. It's how we make sure technology speaks not only in code, but with meaning: better technologies, better ways of working, and more inclusive communities. We align with what matters for people and for the planet, actively nurturing it to be better and safer. At the centre, it's our people who power everything we do. It's their talent, drive and different ways of thinking that keep us moving forward, pushing the limits of what's possible.We're looking for a hands‐on and forward‐thinkingHead of Delivery Excellenceto help us evolve how Critical Software delivers complex, mission‐critical projects at scale. This is not a traditional PMO role. You'll be shaping the systems, tools, and practices that enable our teams to deliver with speed, predictability, and quality across multiple markets and geographies. From improving how we plan and execute, to bringing AI into the core of project delivery, your focus will be simple: make it easier for our teams to deliver great complex, mission‐critical work, consistently.Critical Software operates across various business verticals and geographies, including Portugal, Germany, UK and the US. We have built a solid reputation for delivering highly reliable solutions supporting our customers in verticals such as aerospace, transportation, energy, medical and finance. Our customers include NASA, ESA, Airbus, Alstom and BMW, just to mention a few.You'll work closely with the COO and leadership teams across markets, acting as a catalyst for better execution, not by adding process, but by simplifying, enabling and scaling what works.Which Brings Us To You, The Person With10+ years of experience in delivery, operations, or program leadership roles in dynamic environments (e.g. scale‐ups, engineering‐driven companies, or high‐performance delivery organisations)Track record of improving how teams deliver, by not just defining processes, but making them work in practiceBackground in software, engineering, or complex project environmentsPragmatic and hands‐on – you care more about what works than what looks good on paperComfortable operating with ambiguity and driving change across teams without formal authorityStrong bias for simplicity, speed and impactExperience with modern delivery tools and data‐driven environmentsCuriosity and practical interest in applying AI to real operational problemsAbility to influence and coach teams and leaders across the organisationStrong communication skills and a collaborative, low‐ego approachKey ResponsabilitiesDesign and evolve how we deliver projects across the company – from planning and execution to risk management and forecastingFocus on clarity, simplicity and real‐world usability, avoiding unnecessary complexityDrive the adoption of modern tools and platforms that improve visibility, coordination and decision‐makingExplore and implement AI to support planning, forecasting, risk detection and operational insightsHelp teams deliver more consistently by improving how we measure, track and act on delivery performanceTurn data into insight, and insight into actionSupport the development of project managers and technical leaders, helping them strengthen ownership, leadership and execution capabilitiesBuild a strong internal community focused on continuous improvementPartner with delivery teams across markets to understand what works and what doesn't, and scale best practices without imposing heavy processesCritical Software ProvidesWork that fits your life, not the other way aroundOffices designed to make you feel like you belongA team that knows how to work hard, but also knows how to have funPay that makes you feel valued, plus performance‐based rewardsYour growth is our priority: training, support, and opportunitiesPlus, Perks With PurposePrivate health insurance – because your health and peace of mind mattersEmployee assistance programme – confidential support for you and your household from mental health to legal or financial adviceHome office support – get what you need to work comfortably from home, without turning your living room into an ergonomic nightmareExtra holidays – the longer you're with us, the more you get: two extra days after your first year, and more as time goes onExtra parental leave – two additional months of fully paid leave for both parents, whether you're welcoming a child by birth or adoptionFlex‐time – we don't clock‐watch. Work when it makes sense for you, as long as it works for your team and goalsGradual return to work support – returning after a long break? We'll help you ease back in with a plan that fits your pace and needsAway from keyboard – sabbatical programme – long‐term employees can take time off to explore new ideas, projects or experiences and come back with fresh eyes and stories to tellEvery day we embrace new missions across industries as diverse as aerospace, space, defence, transport, telecoms, government, energy, finance and healthcare.Now, the real question is: are you ready to join us and help make the world a better and safer place?Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C‐Corporation): It is a for‐profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.We are an equal‐opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.By applying to a position at Critical Software, you are deemed to have accepted our Privacy Policy.#J-18808-Ljbffr